Oxford Dodge strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.
Our organization is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps Oxford Dodge is taking to meet those requirements and to improve opportunities for people with disabilities.
Our plan shows how Oxford Dodge will play its role in making Ontario an accessible province for all Ontarians.
Section One: Past Achievements to Remove and Prevent Barriers
Oxford Dodge has remained in compliance with the Customer Service Standard as outlined in the Accessibility for Ontarians with Disabilities Act (AODA). We have designed and implemented policies, practices and procedures that are consistent with the principals of dignity, independence, integration and equal opportunity. We welcome feedback from customers as to how we may improve our accessible customer service.
Customers who provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.
Oxford Dodge strives to be mindful of potential barriers before they are encountered by the public. To this end, our Joint Health and Safety Committee (JHSC) has added an accessibility evaluation section to each department’s monthly inspection. The JHSC also evaluates the potential for obstacles during each quarterly meeting. All employees are invited and encouraged to submit any concerns about existing or potential accessibility issues to their managers or the JHSC for evaluation.
For more information about Ontario’s Customer Service Standard, visit ontario.ca/accessibility.
Information and Communications
Oxford Dodge has ensured that all publicly available information and communications can be requested in a format that suits an individual’s needs.
Our process allows for requests by telephone, email, mail or in person.
To help make our hiring process as equitable as possible, Oxford Dodge solicits requests for accommodation from potential candidates as a part of all internal and external job postings.
Oxford Dodge is committed to making accessibility adaptations or modifications that might be requested or required by employees. Any individual accommodation plans will be developed in consultation with the employee and any required experts.
Our recent construction of a new dealership has provided us with the opportunity to tackle physical barriers to accessibility from the ground up. The design and construction were completed with accessibility in mind and we are pleased and proud to have a building that is as barrier-free as possible.
The development of our Oxford Mobility business has afforded us a unique opportunity to work closely with clients with many different accessibility needs. We continue to develop and alter our processes based on the feedback we obtain from this area of our business.
Section Two: Strategies and Actions
Oxford Dodge is committed to providing accessible customer service to people with disabilities. This means that we will provide goods and services to people with disabilities with the same high quality and timeliness as others.
Our Accessible Customer Service Policy will be reviewed in the fall of 2020, and any necessary updates to the training module will be made by the end of 2020.
Information and Communications
Oxford Dodge is committed to making our information and communications accessible to people with disabilities.
In accordance with the requirements of the AODA, we will ensure that our public website is fully accessible by January 1, 2021. We will also investigate our social media communications to ensure they are as inclusive as possible. We will also use social media to actively solicit feedback about the service we currently provide to customers with disabilities.
Oxford Dodge is committed to far and accessible employment practices. To support this standard, Oxford Dodge will:
- Specify that accommodations are available for applicants with disabilities in recruitment materials as well as during the application and interview process
- Notify successful applicants of policies for accommodating employees with disabilities when making offers of employment
- Determine the suitability of any required support in direct consultation with the employee concerned
- Communicate any updated information on accommodation policies to employees when changes occur
Oxford Dodge is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.
All new employees complete this training during their on-boarding process. Training course remain available through our online training system after completion, so employees may use them to refresh at any time. Training will be updated as necessary to include any revisions and updates to Ontario’s accessibility laws.
Design of Public Spaces / Service Disruptions
Oxford Dodge will meet accessibility laws when building or making major changes to public spaces. Oxford Dodge will take appropriate measures to prevent service disruptions to our accessible public spaces.
Service disruptions may occur due to reasons that may or may not be within the control or knowledge of Oxford Dodge. In the event of any temporary disruptions to facilities or services that customers with disabilities rely on to access or use Oxford Dodge’s goods or services, reasonable efforts will be made to provide advance notice. In some circumstances, such as in the situation of unplanned temporary disruptions, advance notice may not be possible.
If a notification of a disruption needs to be posted, the following information will be included, unless it is not readily available or known:
- Goods and services that are disrupted or unavailable
- Reason for the disruption
- Anticipated duration
- A description of alternative services or options
When disruptions occur, Oxford Dodge will provide notice by any or all of the following means:
- Posting notices in conspicuous places, including at the point of disruption, at the main entrance and the nearest accessible entrance to the service disruption and/or on the Oxford Dodge website
- Contacting customers with appointments
- Verbally notifying customers when they are making a reservation or appointment
- Any other method that may be reasonable under the circumstances
For more information
For more information about this accessibility plan, please contact